Paying, invoices and cancelling
Paying by card. On Plans, choose a plan and press Continue to payment. The checkout is Paddle’s: Paddle is our merchant of record, so it takes the payment, sends your receipt and handles sales tax or VAT for your country. You can pay monthly, or yearly and save 20%. Organization plans are paid per seat. Your plan starts as soon as the payment goes through, and renews automatically until you cancel.
Access codes. A code that covers the whole plan (an invitation from us) activates the plan right away, with no card. Any other code is a discount: type it in the checkout window before you continue to payment, and the discount shows in Paddle’s checkout. A code that lasts some months is for monthly billing, and applies to that many monthly payments. Each person can use a code once.
Changing plan, billing or seats. If you pay by card, open Plans and choose another plan, or switch between monthly and yearly; for an organization, start from its Settings → Plan → Change plan. Owners and admins change an organization’s seats in Settings → Plan. Before anything changes, Llamabyt shows what it costs: moving up charges the difference for the rest of the billing period now; moving down, or removing seats, turns what you already paid into credit for your next bills.
Receipts, invoices and your card. Settings → Plan → Card and invoices (or the same button on Plans) opens Paddle’s billing page, where you download invoices, change the card and update the billing address. It’s for the person who pays: in an organization, other admins see who that is.
If a payment fails. Your plan keeps working while Paddle tries the card again over the next days, and Llamabyt shows a note with Update card. Once the card works, nothing else changes. If every try fails, the plan ends and the workspace goes back to Free’s limits; nothing is deleted. Plans can’t change while a payment is due.
Cancelling. Settings → Plan → Cancel plan (or the same button on Plans). A plan you pay by card stops renewing and keeps working until the end of what you paid; until then, the Keep button (Keep Solo, for example) undoes the cancellation. A plan from a code ends right away with Plans → Switch to Free. Nothing is deleted either way: over Free’s limits, you keep everything you have but can’t add more.
Refunds. Within 14 days of the first payment for a new subscription, you can ask for a full refund. Renewals aren’t refunded, but you can cancel before the next one. The refund policy is at llamabyt.ai/refunds.
Billing questions. Write to hello@llamabyt.com. Charges show on your statement as Paddle, our merchant of record, and Paddle’s receipt email says what each one was for.